Get help with CF Mail

CF Mail supports two connection models: standard email accounts over IMAP/SMTP and self-hosted CloudMail Server accounts. Before requesting help, identify which account type is affected and, if possible, export a redacted diagnostic package from CF Mail.

In-app troubleshooting

• Open Settings → Privacy & Security → Diagnostics & Logs to review or export local diagnostics.
• Use the account's server/connection test where available.
• For standard accounts, verify that IMAP/SMTP or provider-specific app-password/OAuth access is enabled.
• For CloudMail, verify the configured CloudMail Server URL and account status.

Privacy when sharing diagnostics

CF Mail does not upload diagnostics automatically. The app is designed to redact authorization information, email addresses, subjects, message bodies, and attachment contents before user-initiated export. Review the exported package before sending it to anyone.

Contact

Email CF Mail Support at support@readori.com or visit cfmail.readori.com. If your issue is specific to a third-party email provider or a CloudMail Server operated by another organization, that provider/server operator may also need to assist.